Reviews

Don’t take our word for it!

From all of us at Ideal Dental, we give our gratitude to just a few of our loyal and satisfied patients for their kind words below !

*below is a collection of in-office and online reviews, please consider they are the subjective opinions of our clients*

As a family, we have been clients of Ideal Dental, and Dr Vincent Lau since 2002. Our daughter, aged 2 was the first to visit ‘Dr Vincent’ and his warmth and professionalism confirmed that we had found our ideal (#seewhatididthere) family dentist. Since then, we have our bi annual family visit every January and July, with strenuous flossing occurring in the week leading up to each visit as that is Dr Lau’s catch cry “how’s your flossing going”, and as a family we can say “great”…if only he knew 🙂 We would not go anywhere else, from the friendly greeting at reception, the cleanliness and modern surrounds to the plasma on the ceiling to watch TV whilst Dr Lau does his work, you would be hard pressed to find a better dentist. Oh, did I mention the WII that you can play while you wait your turn? I think the best thing about Dr Lau, is his kindness and gentleness, an important factor when facing a needle.
Thanks Dr Vincent, you’re the best.
*client was asked to provide an in-office review*
From Leonie of Oatley
My family and I have been going to Vincent for more than 8 years and I cannot speak highly enough of both Vincent and all the staff at Ideal Dental. It’s a very family friendly practice and that was one of the first reasons we went there. Vincent was initially recommended to us by a friend as a good dentist who was really good at dealing with kids, and they were right on both accounts. Vincent, having kids of his own, shows an obvious understanding and patience with kids. He explains things to them really well, and makes sure they are at ease throughout the whole visit. Also, I once spoke with an experienced and highly respected Specialist Orthodontist who described Vincent’s dental work as technically excellent, and I personally have always been happy with Vincent’s work. I would have no hesitation whatsoever in recommending Vincent and all the staff at Ideal Dental.
*client was asked to provide an in-office review*
From Keith of Oatley
Dear Doctor Lau,
Thank you once again. Your dental practice is outstanding. It is a winning combination of a warm and caring team and matchless results. We are blessed to have found wonderful professionals such as yourselves. We look forward to our next visit and I have not met many who say that about their dentist.
*client was asked to provide an in-office review*
From Kay and Neville of Yowie Bay
Dr Lau has been our family dentist since he arrived at Oatley in the late 1990’s. Vincent and his staff provide dental services in a relaxed and caring environment which has been appreciated by our family particularly my children. He is without doubt the most helpful and gentle health care professional with whom I have had the pleasure of dealing.
*client was asked to provide an in-office review*
From Neil of Oatley
Over the years Vincent has helped our whole family. He is very patient, calming, takes time to explain things to the kids so they know what to expect. We all visit regularly and as a parent, I am happy to say there is never any fear factor from my children.
*client was asked to provide an in-office review*
From Kel of Oatley
Ideal Dental is the best family dental practice in all of Sydney. Vincent and his team have been looking after all of my family including my husband and four children as well as my mum, dad and 95 year old Grandmother for 10 years now. Vincent is so kind, gentle and patient with the children they actually look forward to going to see him. We first visited Vincent when my daughter was 5 and needed a tooth removed that had gotten infected – he was amazing! She was so fearful yet he worked calmly and gently and it was all over in minutes without any tears! The patience, kindness and professionalism that Vincent showed whilst fitting dentures for my 95 year old Grandmother with dementia will never be forgotten. She was not an easy patient yet he looked after her with respect and kindness – just another example of what a wonderful person and dentist Vincent is.
*client was asked to provide an in-office review*
From Melanie of Oatley
Dr Vincent Lau has been our family dentist for over 15 years. We’ve always appreciated his calm, kind and professional manner in which he explains and carries out our dental work. Dr Lau and his capable staff help make trips to the dentist as ‘pain free’ as possible.
*client was asked to provide an in-office review*
From Janice of Oatley
Moving to a new area, having a fear of dentists and having 2 young children – I had to find a new dentist. I rang Ideal Dental , Oatley, and nervously made an appointment with Dr Vincent Lau – that was 15 years ago and the best decision I ever made. Over the years our visits to Ideal have been nothing but a positive experience – “The Girls” are always welcoming and friendly and Dr Vincent is the most caring, professional and honest dentist ever!!! Because of the outstanding service they all give – my children and I actually look forward to our 6 monthly check ups!
*client was asked to provide an in-office review*
From Nicole of Oatley
Our family has been attending Ideal Dental for 15 years. During this time we have found Dr Vincent Lau and his staff to be courteous and professional and his work place immaculate. Our two young children frequent Ideal Dental every 6 months for check ups and teeth cleaning and Dr Vincent always makes them feel comfortable and is very gentle. His dental nurses are excellent. We have no hesitation in giving Ideal Dental and Dr Vincent our highest recommendation.
*client was asked to provide an in-office review*
From Bianca and Charles of Oatley

I regard Dr Lau’s professional competency at the highest level, he always gives a clear explanation of treatment options and procedures and has good follow up post treatment. However it is his ability to implement this skill in a personable and friendly manner that sets this practise apart. My wife and daughter both suffer anxiety in visiting a dentist but Dr Lau’s gentle and caring approach allows them to receive treatment without any cares or concerns. His staff are always helpful and friendly to deal which makes the whole experience such a positive one. It is this approach especially with my children that motives me to travel some distance to ensure they continue to receive such professional and outstanding care. I highly recommend the Dental services of Dr Lau.

*client was asked to provide an in-office review*

Glenn and Raquel of Baulkam Hills

Vincent Lau has been our family dentist for over 15 years.  He has always acted in a gentle and professional manner.  Vincent’s caring nature has made our visits to the dentist as pleasant as possible.  Vincent and his staff continually make you feel welcome and looked after.  I would definitely recommend Ideal Dental to anyone wanting excellent care and attention with regard to their dental health.

*client was asked to provide an in-office review*

Louise of Oatley

My family has been coming to Dr Lau for around 5 years for our Dental needs. He’s a very capable and thorough dentist. He’s great with kids and builds a great rapport with them and makes the experience fun. The staff are friendly and very efficient. Parking is very easy.   I can’t recommend Dr Lau and Ideal Dental highly enough.

*client was asked to provide an in-office review*

Tom of Oatley

So lucky to have such a caring, gentle & special dentist in Oatley. We visit Ideal Dental for the whole family & we couldn’t recommend them highly enough.  The nursing staff and Dr. Lau always take great care of us, from the moment we arrive. They even squeezed us in, in an emergency, providing us peace of mind. Thank you Dr. Lau & Ideal Dental for your work and care over the years.

*client was asked to provide an in-office review*

Sally, Glen, Georgia & Leo of Oatley
***Please note that all reviews are included, whether they are positive or negative***
Dr Vincent’s Reviews
Incredibly sensitive to patient comfort. Excellent practitioner and communicator with a charming manner
22/06/2020
Always good and have been a costumer for many years
13/06/2020
Very professional but caring person
21/05/2020
Superior service from the whole team, they’re an asset to the community
25/03/2020
He is a good dentist and always explains what the procedure is going to be. His staff are courteous and kind.
13/03/2020
People expect good communication and explanation and Vincent certainly provides both. I needed an extraction and Vincent explained all the possibilities with no illusions. He completed the task successfully in a calm, professional and practiced manner. Would certainly recommend him and his staff to anyone.
26/02/2020
I was surprised at the price I was charged for a 40 min consultation
30/01/2020
This is a very professional outfit from the reception through to the service and even afterwards I received a follow up call. I have no problems with dentists but we do know that some people are out of their comfort zone in the chair. I needed root canal treatment and I found Vincent to be so calm, informative and very reassuring. He explained every part of the process in simple terms keeping me fully informed along the way. I would certainly recommend him to the most nervy of patients!
11/01/2020

As always Vince listens and explains each step of the process in a very easy way.
19/12/2019
Vince communicates openly and explains every step of his treatment. I recommend Vince to everyone in Oatley and even take my elderly mother to him for her needs.
01/12/2019
Vincent is very thorough and explains exactly what is needed, both before and after the procedure.
25/10/2019
Always great coming here lovely staff and he’s a brilliant dentist.
21/10/2019
Dr Vincent is always professional and friendly. It’s not the easiest to go to the dentist but he and the assistants always make it pleasant and easy to make more appointments. He’s always made a spot for me last minute if I’ve been in pain!
08/10/2019
My family and I have been going to Vincent for 20 years he is fabulous, I still travel from where I live to see him. He’s gentle and understanding and caring. His reception girls are bubbly and make you feel so welcomed!
23/09/2019
very capable and no pain with any treatment
23/07/2019
I broke my filling on Saturday evening and emailed enquiries for an appointment. I was pleasantly surprised to receive a phone call on Monday morning with an appointment time. The service this practice has is fantastic,. Vincent has a great team and all options available to me were explained carefully. He is a valuable resource to the Dental community.
20/06/2019
Staff were sensational in fitting me in for an appointment at short notice after my tooth broke and Dr Lau was amazing, professional and excellent in the way he explained options, gave me a choice and then operated and fixed the tooth in one appointment. I was expecting st least 2 or 3 sessions. Service was above and beyond expectations and this practice is highly recommended
18/06/2019
Lovely man and lovely team of assistants around him. Excellent with the kids and a great family dentist!
08/06/2019
Hi quality of professionalism. Ability to take great care of patient.
12/04/2019
Vincent is the best dentist I have ever had, he explains everything very well and does a very professional job
23/02/2019
Well mannered very experienced explains everything in detail no surprises and he takes care of us staff very well in return of the staff looks after the patients very well his experience is second-to-none have also he is reasonably priced compared to my other quotes
23/02/2019
Skilled and friendly as usual
04/02/2019
Thorough in diagnosis, explanation and treatment
31/01/2019
Good communication before, during and post the process. All aspects of dentistry handled with care and proficiently
08/01/2019
Good though a little rushed
22/12/2018
Very professional and caring and gentle. Have recommended many times.
30/11/2018

“Vincent is admired by all his patients both young and old. He explains everything so well you feel at ease with anything he needs to do, no matter how drastic! Even though appointments need to be planned well in advance he has also made time for both me and my son when emergencies have arisen. He doesn’t perform any unnecessary procedures and is very professional. I would highly recommend him to anyone.” 10/10/2018

“Very friendly and professional service!! Would recommend to anyone.” 08/09/2018
“Very professional and caring. Explained everything clearly.” 17/05/2018
Great Dentist very gentle and caring & great staff.” 31/01/2018
“Even followed up a day after procedure about my well being. Great customer experience.” 24/01/2018
“Always explains what he is doing and why. Has a bright smile and always pleasant. Both the two girls helping him are lovely and considerate. He doesn’t do unnecessary work so gives complete trust to his patients.” 12/12/2017
“Thorough and kind.” 28/11/2017
“Vincent has been my dentist since I was small and is very good and very nice makes it as comfortable as possible.” 14/11/2017
“Vincent Lau is the best dentist I have been to. He is kind, competent and professional, as is his staff.” 22/10/2017
“Fantastic with kids and customer service exceptional. Would recommend 100%.” 16/09/2017
“He is amazing, especially for those terrified of dentists like myself. Very professional and both the girls who help him are kind, professional and the kids love the whole team. He doesn’t do unnecessary work, always tells you what he is going to do before he does it, provides great care and expert advice.” 11/09/2017
“Very good, careful and gives the patient his full attention.” 25/03/2016
“Very caring and gentle when doing the dental procedures.” 02/02/2016
“Easy to talk to not very pushy with his recommendations and very gentle with his treatment.” 20/05/2015
“Very friendly and professional, comfortable and pleasant experience.” 26/11/2014

Dr Alison’s Reviews

Best Dentist I’ve ever had…very honest, caring, and professional.
24/05/2020
Practical and honest
30/11/2019
Very impressed! Possibly best dentist I have ever seen. Great communication and knowledge. Left the dentists surgery with a smile on my face!! First time ever.
01/04/2019
Professional and caring
19/08/2018

https://www.whitecoat.com.au/dentist/nsw/oatley/leishman/951197

Collection of Reviews from Whitecoat.com.au – https://www.whitecoat.com.au/dentist/nsw/oatley/lau/29329

“Great family Dentist – can’t recommend Vincent and his Team highly enough.”

*a google review”

Tom of Oatley